Over the years, we've been asked quite a number of important questions. You may simply find your answer here on this FAQ page! Or if you need any further assistance, feel free to call our office. We'll be more than happy to help you out.
Frequently asked questions
What type of physician is Dr. Tsai?
Dr. Tsai is board certified Internal Medicine. He is your primary care physician (PCP). Think of him as your healthcare advocate and official "gatekeeper". It is his job to care, monitor and manage all your medical needs...from RX refills, common colds to terminal diagnosis and family interactions.
What if I need to see specialists?
Once you are an established patient of our clinic, Dr. Tsai evaluates and determines whether or not you have needs to see specialists. From there he has an adequate, most qualified and competent "rolodex" of specialists in neighboring areas to confidently refer you to.
What if I need to get bloodwork and/or imaging done?
Once you are an established patient of our clinic, Dr. Tsai will render any/all necessary requisition orders for bloodwork, imaging and other diagnostic tests.
How do I get in touch with Dr. Tsai?
Our office is open from Monday - Friday from 10:00am - 5:00pm. We are closed on weekends. For any/all medical urgencies after hours when office is closed - please call 949-955-0202 and follow the paging instructions to get promptly routed to Dr. Tsai.
Which hospital is Dr. Tsai on staff at?
Dr. Tsai is on active staff at Hoag Hospital Newport Beach.
Which languages do Dr. Tsai and his staff speak?
Dr. Tsai is fluent in English, Mandarin and Taiwanese.
When is Tina Thomas, NP available to see me?
Tina Thomas, NP works full days at our office on Mondays and Wednesdays.
What should I do for "fasting" lab orders given to me?
For "fasting" lab requisition orders, please follow office protocols:
What are your methods of payment?
We only accept "cash or check" as methods of payment (sorry NO credit/debit cards). Because we don't have a merchant account, we are unable to transact any funds by swiping plastic or processing digits via telephone/computer.
Must I first send over old medical records before my appointment?
Before your new patient appointment with Dr. Tsai, it is not necessary to send over your old medical records from previous PCP(s). Please come in first for your new patient appointment. Dr. Tsai will determine whether or not it is necessary for us to obtain a copy of your old medical records.
What if I have non-medical questions such as billing?
For any/all "non-medically" related inquiries (ie billing, insurance, claims) -
What additional fees are charged by the office?
Across the board, we charge a flat $30.00 fee per entity per request:
Why do you not schedule appointments on Tuesdays?
We do not schedule appointments on Tuesdays because Dr. Tsai is out and about visiting "hospice" home patients. But front desk/back office personnel are still here answering phone calls and taking messages 10am-5pm.
What types of medical insurances do you accept?
Dr. Tsai is preferred provider, contracted "in-network" with the majority of all PPO's (fee for service) insurances. Unfortunately, we do not accept HMO's (managed care). We also do not accept Anthem Blue Cross' Pathway Tiered PPO and HealthNet's Enhanced Care PPO both purchased individually thru Covered CA.
How old must I be in order to become a patient?
Dr. Tsai practices Internal Medicine. Therefore we require patients to be at least a minimum age of fifteen(15) years or older.